Interpersonal Communication

Topics: Communication, Nonverbal communication, Message Pages: 28 (1190 words) Published: February 1, 2015
A FIRST LOOK AT
INTERPERSONAL COMMUNICATION
CHAPTER TOPICS






Why We Communicate
The Process of Communication
Communication Principles and Misconceptions
The Nature of Interpersonal Communication
What Makes an Effective Communicator

1

Looking Out/Looking In
Thirteenth Edition

Why We Communicate
• Physical Needs
• Identity Needs
• Social Needs
• Practical Goals
A FIRST LOOK AT INTERPERSONAL COMMUNICATION

2

Why We Communicate
• Physical Needs
• Social isolation increases risk of:
• Coronary disease
• Rivals cigarette smoking, high blood pressure and lack of physical activity

• Catching the common cold
• Premature death

• Positive communication and strong social ties
lead to better health
A FIRST LOOK AT INTERPERSONAL COMMUNICATION

3

Why We Communicate
• Identity Needs
• Identity comes from how we interact with
others
• Acting human is a learned process
• Messages influence our identity throughout
our lives
A FIRST LOOK AT INTERPERSONAL COMMUNICATION

4

Why We Communicate
• Social Needs
• Communication is used to:
• Obtain pleasure, affection, companionship,
relaxation, escape and control
• Create happier relationships and social lives

• Theorists argue that positive relationships
may be the most important source of human
satisfaction and emotional well-being
A FIRST LOOK AT INTERPERSONAL COMMUNICATION

5

Why We Communicate
• Practical Goals
• Getting others to behave in ways we want
• Communication is the tool that:
• Lets you explain your needs to the hair stylist
• Helps you negotiate household duties
• Is essential in virtually every career

• Abraham Maslow’s Hierarchy of Needs
• Physical, Safety, Social, Esteem and SelfActualization
A FIRST LOOK AT INTERPERSONAL COMMUNICATION

6

The Process of Communication
• A Linear View
• Communication is “done to” a receiver

Figure 1.1 Page 10
A FIRST LOOK AT INTERPERSONAL COMMUNICATION

7

The Process of Communication
• Linear Communication
• The model
• Suited to radio and television
• Created by scientists interested in electronic media
• Affected the way we think and talk about
communication

• Is there really only one sender and one
receiver?

A FIRST LOOK AT INTERPERSONAL COMMUNICATION

8

The Process of Communication
• A Transactional View
• Communication as a uniquely human process

Figure 1.2 Page 11
A FIRST LOOK AT INTERPERSONAL COMMUNICATION

9

The Process of Communication
• Transactional Communication
• The model
• Messages are sent and received at the same time
• Sender/Receiver become communicators
• Environments
• Physical location
• Personal experiences and cultural backgrounds

• Noise
• Internal as well as external noise is represented

• Channels retain significant role
A FIRST LOOK AT INTERPERSONAL COMMUNICATION

10

Principles and Misconceptions
• Principles
• Some communication is clearly intentional
• Communication can be unintentional
• Overhearing another's conversation
• How does the meaning change?

• Nonverbal Communication
• Unaware of your expressions
• Sour face, restlessness, sighs of boredom
• Unknowingly being observed

A FIRST LOOK AT INTERPERSONAL COMMUNICATION

11

Principles and Misconceptions
• Principles
• Communication is irreversible
• It is impossible to “unreceive” a message
• Think about “unsqueezing” a tube of toothpaste

• Words said and deeds done are irretrievable

• It’s impossible not to communicate
• Intentional and unintentional behaviors send a
message
• People who decode your message may not
interpret it accurately
A FIRST LOOK AT INTERPERSONAL COMMUNICATION

12

Principles and Misconceptions
• Principles
• Communication is unrepeatable
• Communication is an ongoing process
• It is impossible to repeat the same event
• If attempted, the act of repetition will change the intended meaning
• Both communicators have changed...
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