| Why are these important
| How would this help with the retention of staff
| Suitable qualifications
| If you have the qualifications to suit the needs of the job role and you have people skills to talk to customers, you also need certain qualifications for certain job roles like if you were working at the till you would need qualifications in maths
| Increase customer satisfaction, increase customer loyalty, this means that when it comes to maths for example if you are adding up then you will know how to find out the exact price that you owe the customer, this makes your role easier because you would not have to ask other members of staff how to add things up and what the right price is for an item.
| Experience in a suitable role
| this will make your role easier because you have experience in that role and you are more familiar with the role and what it requires for you to complete it, and if you have experience then you can share your knowledge with other colleagues to give them a better idea about their current role
| This will cause less confusion and it will be easier for you to serve customers if you know what you are doing and you know how to handle the role that you have been set, this will also mean that if you are doing a certain role like shelf placement you will know where to place each item. This will increase your customer satisfaction.
| Knowledge of product/services
| This is important because you will know what each product is and you will know what they require to be served to customers, it also means that you won’t have to ask other members of staff for any help or advice on any products or services
| This will make customers feel more comfortable around you if know what you are talking about when you are describing a certain product to them and you know exactly what you are talking about instead of confusing the customer and if you are serving a customer it will make the job easier if you know what services are...
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